Total Offroad & More - Naperville, Illinois

Valerie Vanhyfte

They did a great job on my Jeep! They replaced both drive shafts!! My Jeep has never ran this great since I put the lift in! Great work!! They were also very understanding and determined to give me the best deal and quality possible!! I enjoyed working with the manager on the phone as well as in store. The staff in the store was also very accommodating.
I had to come from a little over 3 hours away due to a warranty situation which made things a little stressful since the company switched from 4WP to Total Off Road.. with that being said.. Everyone was very polite! Again I appreciated the work and customer service and I would bring my Jeep here for future repairs! Thanks y’all 🙂

Jeremy Ginsberg

These guys are great to work with and I will be coming back soon! They carried a harder to find bed extender and took the time to make sure it would fit my truck before I purchased. Came home and installed in under 30 mins.

Salim Barut

I recently had my F-150 Lightning lifted at Total Offroad, and I couldn't be happier with the experience! The service was top-notch from start to finish.

This is my first truck, so Jon, the Sales Manager, was incredibly helpful and knowledgeable, ensuring I got exactly what I wanted.

Steve, the Service Manager, ensured that the work was done with precision and care.

The entire team was professional, and the quality of the work exceeded my expectations. I highly recommend them to anyone looking for high-quality truck services. I'll definitely be back for future needs!

Fernando Arzani

they installed my 6" BDS LIFT, after more than a year driving my truck I just notice they did not install balljoint grease nipples. the truck was macking noises wile driving straight. also, I did not like the service.

Mehran Mohammed

They put a chase rack on my Raptor. It came out better than expected.

Daniel was very helpful in picking out and quoted me a price over email. It took longer but they still honored the price.

Class act and highly recommend

W

Total Offroad ordered and installed front springs on my F150 Raptor. Springs prices were same as I could find online and they got them faster than I could have. Labor time was less than book calls for and final price was same as estimate. Daniel kept me informed with multiple phone calls along the way. Would come back for future service if needed.

Shaun Dobry

I brought my 2020 Silverado in to have a leveling kit and front breaks done. I was going to do the breaks myself but I figured that they'll have it all apart to do the leveling kit so I may as well just have them get it done. The leveling kit was installed correctly and I'm happy with that job but the breaks were a disaster. When I called to have the parts ordered I requested OEM AC Delco parts. After taking delivery of my truck my dashboard gave the warning that I need to replace my breaks ASAP. My truck has a physically sensor that needs to be replaced with the pads and comes with the AC Delco kit. It was not replaced. Also while driving the truck I noticed that once the breaks heated up due to normal city driving they made a very loud grinding noise every time you came to a stop. It sounded awful, like a metal on metal grinding noise. I called the shop and talked to someone who said I just need to reset my dash warning myself through the steering wheel controls. I stated how it was a physical sensor but the employee insisted that it wasn't and if I cant do it myself, I can return to the shop and have them do it. Once making the 35 minute drive for a second time time the employee at the counter looked it up and found that I do have a sensor that wasn't replaced and said "wow, I didn't realize Chevys were getting all fancy like Mercedes". I asked if they used OEM parts and he said "No, but they're the same thing". For my troubles of having to drive out there for what would be a third time once the sensor came in he said he wouldn't charge me labor, just the cost of the sensor which should have been replaced in the first place. I asked them to look into the grinding I was hearing as well when I returned. When I returned the third time they replaced the sensor but told me everything looked fine and nothing was making any noises. I ended up driving there another two times because of this excessive noise. I explained what the driving conditions needed to be to duplicate this but the shop was unable to do so. Every time I dropped the truck off I had to put the keys in the drop box because I need to be at work. I finally decided I needed to be there to drive these guys around which I did two weeks ago. After being told the mechanic couldn't go on a ride with me because he's busy, the guy at the counter came out with me. I told the shop I wanted them to have my OEM pads in stock for this last visit so once they heard the noise they could swap the pads out. I even offered to pay the difference. I was able to replicate the noise right away to which the employee said "what is that? why would it do that? that's strange!" After the drive I asked the sales rep if they would switch out my pads now to which he said "probably". I left my truck there and waited for them to call me. When I returned for my truck I was told that they did not change the pads, I am breaking to hard and that they cant do anything for me. That I should go to the dealer because I may have a faulty wheel speed sensor that's causing ABS issues. I knew this wasn't the case having worked on cars for a decade and I knew I wasn't getting anywhere with this shop. I drove to the dealer, bought the OEM pads and replaced them myself the following day. I have not had a single problem since I put the stock pads on and my truck is stopping like it should. The amount of time and money I wasted with this place on something as simple as breaks is shocking. Money was never an issue, I would have happily paid more for the OEM parts I requested. The fact that I had to pay for the sensor that should have been put on originally, the fact that I had to drive 35 minutes away in one direction 5 times and the fact that I was just brushed away like a problem they didn't have time for all after giving them a lot of money is just crazy. Save your money and go somewhere else.

Patrick Stearns

Don't waste your time, call System 7 in Naperville instead. Terrible work, took 6 weeks in total to have shocks replaced on my truck. They had to order them, then one showed up leaking grease, they had to reorder a new one, then put me on a 2 week wait period to bring the truck back in. Once replaced, the mechanic never tightened down the nuts on the top of my strut mount causing tons of noise and potential further damage to my suspension. I ditched these guys and found a much better shop for half the price.