FCA Canada Headquarters - Windsor, Ontario

Stephen M

Ram 2500 on the road for 18 months - truck would not start one morning - had it towed to dealership - both batteries had failed.

The dealerships service advisor informs me that OEM batteries are currently not available - supply chain issues - and no idea when they will become available.

My only option (so that I could have a useable vehicle) was to have after-market batteries installed and seek reimbursement from FCA Canada.

Called FCA Canada - and guess what they will not cover the cost as they are not OEM batteries - even though they cannot provide OEM batteries.

I am so not impressed. Customer satisfaction, service and retention is given no consideration whatsoever!!!

Dwayne Mills

It all started on January 3 2024 when my truck was towed to a dealer and was to be looked at on the 5th of January. My truck had a noise in the engine that was not normal. At the end of the day I called to check and see what was happening and was told it needed lifters and parts were ordered. I went in the following week to check status only to find out parts had not been ordered. After waiting months to get truck back I get a call that it is ready so I go to pick it up and still has the same noise and I hand back the keys and said it is exactly the same. At this point service manager says he was not told about that noise and I said and at which point did anyone call me to ask about the problem. He then admitted he should have and admitted he should have followed up to make sure the parts had been ordered and also proceeded to tell me I should have just drove it till engine blew up (very unprofessional)he also informed me that they had only went out and listened to the engine and had not properly diagnosed noise. Truck then sat in same spot until he quit and a new manager started. This manager had it checked again and engine was replaced do to a bad camshaft. Now got my truck back at the end of may with damage to front end, hoses routed wrong and missing brackets. Put on 6000 km and had to bring it back due to coolant leaking out head gasket of new engine to find out that service manager was gone and a new guy filling in. At this time I informed him of everything that was still wrong and missing (motor mount bolt wrong and still missing a bracket) and damage to front end. Head ,bolts and gasket replaced but the rest still not delt with. While dealing with the dealer I was also in contact with FCA customer service about issues. I at this also informed customer service that I would like 4 months of extra warranty, four months of payments back and the damage repaired to my truck and the representative said she would talk to her supervisor and call me back that was on June 12th 2024. No call back so I called in September stating we needed to settle this no call back then niether. Now at end of October I get called at work where I am unable to awnser during busy times. On there third call which I answered and informed her I couldn't talk at this time. The offer I was given was a free detailing one time, very unacceptable for what I have went through and this comment is the short version of what I have been through and now I get an email stating they are going to close my case because I didn't get back to them right away after I waited months for a call back very unprofessional and service has been less than acceptable. After all of this there again is a new service person at the dealer again and now have to explain all ofthis to her as no one has taken any notes. So 11 months later still dealing with issues. Seems to me everyone has just sluffed it off until the new girl as she has made appointment to get it fixed but whole situation has left me with a very poor opinion of Chysler Canada as they don't seem to listen or care about their clients. Sure would like to talk to someone higher up in the company that cares and can make decisions to make things correct. It would also be nice if they didn't call from an unknown number like customer care has been doing . Will find it very hard to buy another Chysler product after this experience considering this is why I bought a new truck was to avoid these issues. I look forward to hearing from someone higher up than customecare. THE WORST COMPANY I HAVE EVER DEALT WITH. WILL NEVER BUY ANOTHER NEW DODGE PRODUCT AGAIN AND WILL TELL EVERYONE I CAN ABOUT THERE HORRIBLE SERVICE AND LACK OF CARE FOR THEIR CUSTOMERS.

Karl Boilard

Customer help line claims they will help you but 12 days and I can’t even get a call back. They say everyday they will call me back and it’s been escalated to a supervisor but still no call back. They’ll happily take your money but if your vehicle has issues there’s nothing they can do to help but blame the dealership and say it’s unfortunate.

*Update - it took 2 years for me to get a call from “headquarters” I ordered and bought my wrangler brand new. Had so many issues with it where they said it was fixed, tried to get me to take it, drive it, broke down 9 times, could never fix it, finally 2 years later all they say they can do is try to fix it. They couldn’t fix it in 2 years. I’m 35000$ in debt now because of my unsafe vehicle that was not operational that I bought from new. The FCA customer service has been the worst I’ve ever experienced in my life, they lied to me, put myself and family in danger, ghosted me, tried closing my case many times. I spent two summers waiting for a call back that never happened. I hope nobody has to go through what I went through I will never purchase another product from the FCA, worst vehicle I’ve ever owned but the customer service was horrendous.

Matthew Smith-Neuert

Like so many others in the review section the multibillion dollar company did not want to do warranty work. Apparently the rear diff of my jeep was not leaking enough to be covered by warranty. The rear diff was not fully engaging the clutch in the cold so it would grind from sixty kilometers per hour down to about fifteen. they would not fix it unless I paid five hundred dollars for a part of the rear diff assembly, only then would they fix any of it. I could write a long form essay on how stupid stellantis is for making the hornet as miserable as it is or some chuckleheads idea that the stealth should be re released as an suv, or how they dropped how many models in favour of what are essentially just vans or how they dropped the v8 for black and decker power. Europeans should not own north american car companies. They clearly do not care about the brand or the customers.

Nicolette S

Wish I could give this place zeros stars.
My 2019 Jeep Cherokee Trailhawk has all the same problems from a recent 2019 Jeep Cherokee recall, but because my vin number wasn’t included, they won’t cover it. If your Jeep keeps shutting off while driving, reach out to me and let’s make this a class action lawsuit. This is an incredibly dangerous problem to have as it has stopped on me while I was on the highway. I’m lucky I’m not seriously injured or dead. Not to forget the horrible customer service from Jaylen/ jailen at the Chrysler Head Quarters. The most rude, ignorant and down right disgusting individual I’ve ever spoken to. My family has been Jeep owners for years. Well that’s over now. I’ll make sure everyone I know never buys from Jeep again.

john dunes

Dodge journey 2014 , battery constantly draining. dodge Jolliet dealer hasn't been able to take of 2 issues . 2nd issue that we just noticed on the driver side back seat hidden floor compartment found full of water. After emptying it and drying it out the car sat for 4 day's,while having someone verify that the vechile wouldn't start if left unused for 2 days.on the 3rd we had rain and the first thing in the morning when to see if any water went into the sealed tight car,and yes the compartment was full again. I phoned Chrysler Canada and the information was documented but said that now they have a tracking number an if a recall ever happens, i would be Reimbursed. There is nothing they can do for now. I am going to take it to a specialist in a month time as that is they earliest that he can book me.i notice that there are hundreds of people with the same issues and that nothing has been done. Once this specialist takes care of my issue at whatever time, I will have all the information on a bill and if Chrysler Doesn't take care of the issue,I will go to small claims court. My only Recourse

Emad Abdo

terrible customer service. never go with Chrysler's again. they don't even know how to do the job or answering questions. my door handle paint is coming of and they said it not covered under warranty because it's plastic. LOL. ZERO IS TO MUCH FOR YOU. I wish google can make ( - 10 )

Joseph Vincelli

Awful customer service takes forever to get someone and once you do, they have no answers
My car a 2018 GIULIA TI which I use only in summer it has 19000. Km it has been at the dealer since July 3, 2024 the module that makes the gas pump work out of stock since April
Was given a date of July 18 then August 8 now
I have no answers and no date
This car is on extended warranty
I have been trying to get answers from the case manager. She is so busy that we have not been able to connect since August 8 we are now August 18
I call regularly always voice mail
I tried to speak to her supervisor
I was informed by the person that answer the phone to transfer you to the case manager that it is not possible
Disgusting service and no answers to my questions
It is not possible to leave 0 stars but that is what they deserve